FAQ FOR TRUSTED TRADESMEN USERS: ( We Cover Tameside & South Manchester )

Q: What's in it for Trusted Tradesmen? - Where do you make your money?

A: The Trusted Tradesmen service is free to people looking for a trade professional - anyone can use us to match their job needs with our qualified trade professionals. We Charge trade professionals a small fee for this service.

Q: Where do you get references for trade professionals?

A: From people like you. To become Trusted Tradesmen registered contractor, trade professionals must allow us to vet them and take the names of 3 referees they have done work for. We then check these out independently. When contractors become registered to this service, their performance is regularly appraised by their new clients, reporting back to us. The only exception to this is when a contractor is a member of a trade association or competent person scheme such as -. Fensa, Part P & Corgi

Q: What happens if I don't get a suitable trade professional?

A: It is possible that some requests in some areas will be difficult to match at first. When this happens, we will do our best to recruit new, vetted trade professionals to meet your needs as quickly as possible. We hope that you will bear with us as we develop this service.

Q: I'm not sure about giving out my contact details to lots of builders. Won't I be pestered with calls?

A: No you can say how many tradesmen you want. We usually give your name and telephone number to no more than three trade professionals, and give their details to you. You then call them to arrange an appointment. They may also call you.

Q: Once trade professionals are registered are they lifetime members?

A: No. We monitor performance regularly and if their standards fall below - we rescind their registration.

Q: What happens if a trade professional does a bad job?

A: Most of our registered contractors are members of reputable trade associations or competent person schemes such as Fensa, Fair Traders, FMB, Part P & Corgi. If you do have any issues with the trade professional during the job we can give you the details of the membership body to which they belong. If an issue is discovered after the work has been completed and paid for, we will help you to get the original trade professional to put it right.

Q: Can you supply a list of trade professionals so I can choose one myself?

A: The value of our service is in matching you with the most appropriate trade professionals who specialise in your chosen project. Also our matching service will only pair you with trade professionals who are available to do your job to your timescale, saving you and them the inconvenience of numerous fruitless calls

Q: Why not pick a contractor from the phone book?

A: This approach can be very time consuming and fruitless if none of the contractors are available, and may even result in you using a 'rogue' contractor with all the associated issues. With Trusted Tradesmen you know that each trade professional who contacts you has been vetted, and is available and qualified to do your job.

Q: How does Trusted Tradesmen protect customer information?

A: When you submit your project information, we follow strict security procedures in the storage and disclosure of all information submitted to prevent any unauthorised access (as required by the UK Data Protection Act 1984). This security means that we occasionally require proof of identity before disclosing sensitive information to site users.

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